Refund and Return Policy
RatingBaazar
Effective Date: 27 August 2026 | Website: ratingbaazar.com
This Refund and Return Policy applies to all Plan purchases, QR codes, stickers, and standees offered through the RatingBaazar platform ("RatingBaazar", "Company", "we", "us", or "our"). By purchasing any Plan or product on the Platform, you agree to the terms set out below.
1. General Policy — No Refund After Successful Payment
Once a payment is successfully completed and a Plan is activated on your account, that payment is final and non-refundable. This applies even if the Business Owner subsequently decides they are no longer satisfied with the Service, no longer wish to continue using the Platform, or change their mind for any personal or business reason after successful activation. Since the Service (account activation, QR code generation and assignment, and dispatch of physical stickers/standees) is initiated immediately upon successful payment, no cancellation or refund request will be entertained once payment has been successfully processed.
2. Exception — Technical Payment Failure
The sole exception to the above no-refund policy is a technical payment failure, where an amount has been debited from the Business Owner's bank account, card, UPI, or wallet, but the payment was not actually received or recorded by RatingBaazar (i.e., the transaction failed on RatingBaazar's end despite the deduction on the customer's end, and no Plan, QR code, sticker, or standee was issued in exchange). In such verified cases, the deducted amount will be refunded to the original payment method.
3. Process to Claim a Refund for a Failed Transaction
- Contact our support team at support@ratingbaazar.com within a reasonable time of the failed transaction.
- Provide proof of the debit, such as a bank/UPI statement, transaction ID, or payment gateway reference number, along with your registered account details.
- RatingBaazar will verify the transaction with its payment gateway partner to confirm whether the payment was actually received on our end.
- If the payment gateway confirms that the amount was deducted from the customer but not received by RatingBaazar, the refund will be processed to the original payment method within a reasonable timeframe as permitted by the payment gateway and banking partners.
- If the payment gateway confirms that the payment was in fact received by RatingBaazar and the Plan/QR code was duly issued, the transaction will be treated as successful and will not qualify for a refund under this exception.
4. Non-Refundable Items
The following are non-refundable under all circumstances, once processed: charges for additional/extra stickers or standees purchased beyond the quantity included in a Plan, once dispatched or produced; and any successfully completed Plan payment, as set out in Section 1 above.
5. No Refund for Non-Receipt of Reviews
RatingBaazar's Service is limited to simplifying the review-writing and submission process for End Customers; it does not guarantee that any reviews will actually be received by the Business Owner. If, after successful payment and Plan activation, the Business Owner's customers do not scan the QR code, do not use the AI review-suggestion page, or do not complete a review submission on Google, this does not constitute a service failure, defect, or ground for a refund, cancellation, or compensation of any kind.
6. Cancellation of Ongoing Plans
A Business Owner may choose to stop using an active Plan at any time; however, since payment is non-refundable once successfully processed as described above, discontinuing use of the Service before the end of the Plan's validity period does not entitle the Business Owner to a pro-rata or full refund for the unused period.
7. Refund Timeline
Where a refund is approved under the technical-payment-failure exception, RatingBaazar will initiate the refund promptly upon verification; the actual credit to the Business Owner's account may take additional time depending on the processing timelines of the relevant bank, card network, UPI provider, or payment gateway, over which RatingBaazar has no direct control.
8. Contact Us for Refund Queries
Business Name: RatingBaazar
Website: ratingbaazar.com
Support Email: support@ratingbaazar.com